At Dayguard we want you to be completely happy with your TinniQuiet. This policy explains your 100-Day Money-Back Guarantee, your statutory right to cancel under UK law and what happens if an item arrives faulty or damaged.
1. 100-Day Money-Back Guarantee
You can try TinniQuiet for 100 days from the day you receive it. If you are not satisfied for any reason, contact us within those 100 days and we will refund the full purchase price of the product.
- To start a return, email support@trydayguard.com with your order number. We will reply with the return instructions.
- Please return the device together with its accessories and, where possible, in its original packaging.
- You are responsible for the cost of returning the item, unless it is faulty or we sent you the wrong item (see section 3).
- Original shipping charges are not refunded under the guarantee.
- Once your return has arrived and been checked, we will refund you to your original payment method within 14 days.
- The guarantee applies once per customer and product. Free gifts (such as the eBook) do not need to be returned.
2. Your Statutory Right to Cancel (Consumer Contracts Regulations 2013)
The 100-Day Guarantee is in addition to, and does not affect, your statutory rights.
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, take physical possession of the goods.
To exercise the right to cancel, you must inform us (Dayguard, email: support@trydayguard.com, phone: +49 162 9572054) of your decision to cancel this contract by a clear statement (for example, an email). You may use the model cancellation form below, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us). We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back the goods or (if earlier) 14 days after the day you provide evidence that you have returned the goods. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
3. Faulty, Damaged or Incorrect Items
If your TinniQuiet arrives faulty, damaged or is not the item you ordered, please contact us within 48 hours of delivery at support@trydayguard.com with your order number and a photo of the item and packaging. We will send a replacement or issue a full refund at no cost to you, including return shipping. This does not affect your rights under the Consumer Rights Act 2015.
4. Return Address
Please do not send items back without contacting us first. We will email you the correct return address and instructions for your order.
5. Model Cancellation Form
(Complete and return this form only if you wish to cancel the contract.)
To: Dayguard, support@trydayguard.com
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
6. Contact
Questions about a return or refund? Email support@trydayguard.com. We usually reply within 24 hours on working days.